The Public Grievance (PG) Cell is attached with Storage Wing to coordinate and monitor redressal of public grievances related to Department of Food and Public Distribution and other organizations/institutions under its administrative control viz., Warehousing Development and Regulatory Authority (WDRA), Food Corporation of India (FCI), Central Warehousing Corporation (CWC), Central Railside Warehouse Company Limited (CRWC), Hindustan Vegetable Oils Corporation Limited (HVOC), Indian Grain Storage Management & Research Institute (IGMRI) and National Sugar Institute.

The monitoring and redressal of grievances primarily arising out of abuse of office, systemic deficiencies within an organization and due to non-fulfillment of needs/demands are being undertaken. Any aggrieved person can lodge grievance online at pgportal.gov.in or through post.

The PG Cell also coordinates the Citizen’s Charter of the Department and functions as an enabler for information and facilitation initiative of Government of India.

Public Grievance Cell functions under the overall supervision of Additional Secretary/Joint Secretary (Storage) in the Department of Food & Public Distribution. All efforts are being made to ensure satisfaction in redressal of grievances in accordance with the citizen centric governance mandate of the Government.